Client Information 5

• Client Information
• System Requirements
• Mobile Devices
• IT Help Desk
• Proxy

Login Related 6

• SSO | Login Issues
• Password Reset Confirmation | Send First
• DLC Password AND eSignature PIN Reset
• Password Reset | Distributors
• Training Champions Requesting Passwords on Behalf of Another User

View all 6

Account Related 8

• Inactive Account | START HERE
• Inactive Account | Distributors
• Incorrect Email Address
• Account Information Incorrect
• No Account

View all 8

e-Signature Related 3

• e-Signature PIN Reset Confirmation
• PIN Criteria
• e-Signature PIN Issues

Basic Support 3

• 404 Bad Request Error
• Dexcom Departments and Course Contact list | Information Only
• Provide Feedback

Training Related 10

• LMS Navigation
• Acknowledge/Next Button Isn't Working
• Course Related Issues | No Resolution After Troubleshooting
• Course Reset Requests
• Overdue Courses and Extensions

View all 10

Specific Training 3

• ILT | Completion Inquiry
• Onboarding Training
• 'When to Report Suspicious Emails' course | How to Review

Supervisor/Manager 2

• Manager: How Do I Pull Completion Reports for My Direct Reports?
• How Do I View My Team's Progress?

Ticket Processing 9

• Login Related
• Account Related
• Common Tickets for Dexcom
• eSignature PIN Reset OR Assistance with DLC Access?
• eSignature PIN Reset Confirmation

View all 9