We should be following the standard procedure for users requesting extensions or removals for 9 or fewer courses.

As for the bulk requests involving 10 or more courses, please escalate a ticket and forward it to: dexcomlearningcenter@dexcom.com

This process applies to both:

• Bulk course extension requests (10+ courses)

• Bulk course removal requests (10+ courses)

Examples:

Example 1: A user requests removal/extensions for 9 courses.

→ Follow the standard procedure.

Example 2: A user requests removal/extensions for 10+ courses.

→ Escalate the request to dexcomlearningcenter@dexcom.com.