For users who are experiencing SSO issues with an error message of "User is not assigned to this application."

Please direct users to Barista (Dexcom's internal IT Team), instructing them to create an IT ticket. Kindly tell users that they need to be assigned to the DLC application in OKTA; unfortunately, this is why they are receiving the error message.

We sincerely apologize for the difficulties you are experiencing with your account access. Kindly note that your account needs to be assigned to the DLC application in OKTA, which is why you are receiving the error.

Kindly reach out directly to Dexcom team via Barista on the number below for assistance with adding your account to the DLC application in OKTA.

Barista Phone Number: 1-858-875-9411