Support Category: Account Related >> Inactive Account


Specialist Notes:


Standard Response:


Hello Dexcom Learning Center Administrators, 


Can you assist us with the following issue, please?


Requester Name: 

Requester Email Address: 


Issue: Inactive Account


Summary: User is unable to access his DLC account due to his account showing as inactive in the DLC. Would you be able to assist the user by reactivating the account? 


Additional Information:


Start Date: [DATE]

Employment Type: [DISTRIBUTOR OR EMPLOYEE]

Employment Location: [IF REMOTE: CITY/STATE]


Please advise - thank you in advance!